Return and Refund Policy

Effective Date: August 23, 2026

1. Overview

This Return and Refund Policy applies to all orders placed with NorthPeak Refrigeration, a division of Vesso Ventures LLC ("NorthPeak," "we," "us," or "our"), through northpeakrefrigeration.com (the "Website").

NorthPeak sells commercial refrigeration equipment to business customers. Because our equipment is large, freight-shipped, and in many cases ordered or built to a customer's specifications, the terms below are specific to this type of product. This policy does not limit any rights that cannot be waived under applicable law.

2. Requesting a Return

Before returning any item, contact us at support@northpeakrefrigeration.com within thirty (30) days after delivery. Include your order number, product model, reason for the request, and photographs when relevant.

3. Return Authorization Required

No return will be accepted without written Return Merchandise Authorization (RMA). An item returned to NorthPeak, a manufacturer, or a supplier without authorization may be refused and may not qualify for a refund.

If a return is approved, we will provide the applicable return address, instructions, and RMA number.

4. Non-Returnable Items

The following are non-returnable and non-refundable except when received damaged, defective, or incorrect:

• Custom, configured, made-to-order, or special-order equipment, including walk-in coolers and freezers.

• Equipment that has been installed, used, modified, wired, plumbed, or charged with refrigerant.

• Items missing original packaging, crating, parts, manuals, or accessories.

• Items that the applicable manufacturer or supplier will not authorize for return.

5. Return Condition

An eligible item must be unused, uninstalled, in resalable condition, and returned in its original packaging or crating with all parts, manuals, accessories, proof of purchase, and the authorized RMA.

6. Change-of-Mind Returns

Approved returns that are not caused by damage, defect, an incorrect item, or NorthPeak's error may be subject to a manufacturer or supplier restocking fee. The applicable fee will be disclosed before you authorize the return.

The customer is responsible for properly packaging the equipment and paying return freight. Original outbound freight charges are non-refundable. Damage caused during return transit by inadequate packaging may reduce or eliminate the refund.

7. Damaged, Defective, or Incorrect Items

Inspect all freight shipments before signing the delivery receipt.

• Visible damage or shortage: Describe it on the carrier's delivery receipt before signing, take photographs, and contact us the same day. You may refuse delivery if the shipment is severely damaged.

• Concealed damage: Contact us within forty-eight (48) hours after delivery and provide photographs or video.

• Defect or missing component: Contact us promptly with documentation of the issue.

• Incorrect item: Contact us promptly. If NorthPeak or its fulfillment partner sent the wrong item, we will coordinate a correction.

Depending on the circumstances and applicable manufacturer or carrier requirements, the resolution may include repair, replacement parts, replacement equipment, a freight claim, or a refund. Signing a clean delivery receipt for visibly damaged freight may limit available carrier remedies.

8. Manufacturer Warranties

Equipment may include a manufacturer's warranty provided under the manufacturer's own terms. Warranty duration and coverage vary by brand and model. NorthPeak will help identify the applicable warranty and direct you to the appropriate manufacturer or authorized service provider, but NorthPeak does not independently extend or replace the manufacturer's warranty unless stated in writing.

9. Cancellations

An order may be canceled for a full refund before it is submitted to the supplier, manufacturer, or fulfillment partner. After submission, cancellation may be unavailable or may involve supplier cancellation fees, restocking fees, or freight charges. Custom and special-order equipment generally cannot be canceled after production begins.

10. Refunds

After an authorized return is received and inspected, or a damage or defect claim is resolved, we will notify you whether the refund is approved. Approved refunds are issued through the original payment method when possible, less any disclosed restocking fee and non-refundable freight charges. Processing may take up to fourteen (14) business days after approval, plus any additional time required by your bank or payment provider.

11. Policy Changes

We may update this policy from time to time. The version in effect on the date of your order governs that order.

12. Contact Us

NorthPeak Refrigeration
A division of Vesso Ventures LLC
Fort Collins, Colorado
Email: support@northpeakrefrigeration.com
Hours: Monday–Friday, 8:00 AM–5:00 PM Mountain Time