Returns, Refunds & Cancellations

We understand that commercial equipment purchases are significant. NorthPeak Refrigeration is committed to making the return process as clear and straightforward as possible.

Return Eligibility

Contact us within 30 days of delivery to request a return. All returns require prior written authorization and a Return Merchandise Authorization (RMA).

Eligible equipment must be:

  • Unused and uninstalled

  • In resalable condition

  • In its original packaging or crating

  • Complete with all parts, manuals, and accessories

Custom, configured, made-to-order, and special-order equipment is generally non-returnable. Equipment that has been installed, used, modified, wired, plumbed, or charged with refrigerant cannot be returned.

Return Costs

Approved change-of-mind returns may be subject to a manufacturer or supplier restocking fee. We’ll disclose the applicable fee before you authorize the return.

Customers are responsible for return freight unless the item was damaged, defective, incorrect, or the return resulted from our error. Original outbound freight charges are non-refundable.

Damaged or Incorrect Equipment

Inspect all freight shipments before signing the delivery receipt.

  • Record visible damage or missing items on the delivery receipt before signing.

  • Take photographs of the packaging and equipment.

  • Contact us the same day for visible damage.

  • Report concealed damage within 48 hours of delivery.

  • Refuse delivery if the shipment is severely damaged.

We’ll work with the carrier, supplier, or manufacturer to coordinate the appropriate resolution.

Order Cancellations

Orders may be canceled for a full refund before they are submitted to the supplier, manufacturer, or fulfillment partner.

After an order has been submitted, cancellation may not be available and may be subject to supplier cancellation fees, restocking fees, or freight charges. Custom and special-order equipment generally cannot be canceled after production begins.

Refunds

After an authorized return is received and inspected, or a damage or defect claim is resolved, we’ll notify you whether the refund is approved.

Approved refunds are issued to the original payment method when possible, less any disclosed restocking fees and non-refundable freight charges. Processing may take up to 14 business days after approval, plus any additional time required by your bank or payment provider.

Start a Return

Before shipping anything back, contact us for authorization and return instructions.

Email: support@northpeakrefrigeration.com
Phone: (970) 279-1610
Hours: Monday–Friday, 8:00 AM–5:00 PM Mountain Time