Privacy Policy

Effective Date: August 23, 2026

1. Introduction

NorthPeak Refrigeration, a division of Vesso Ventures LLC ("NorthPeak," "we," "us," or "our"), respects your privacy. This Privacy Policy explains what information we collect through northpeakrefrigeration.com (the "Website"), how we use and share it, and the choices available to you.

2. Information We Collect

Information you provide to us, such as when you request a quote, place an order, create an account, contact support, or subscribe to updates:

Name and business/company name
Email address and phone number
Billing and shipping addresses
Order and quote details
Tax-exemption or resale certificate information, if you provide it
Any information you include in messages to us

Payment information: Card payments are processed by our payment processor (Shopify). We do not store full payment card numbers on our own servers.

Information collected automatically when you visit the Website, such as IP address, device and browser type, pages viewed, and referring pages, collected through cookies and similar technologies. See our Cookie Policy for details.

3. How We Use Your Information

We use your information to:

Prepare quotes and process, fulfill, and ship your orders
Communicate with you about quotes, orders, shipping, and support
Arrange freight delivery with carriers and coordinate fulfillment with manufacturers/suppliers
Handle returns, warranty coordination, and billing
Operate, secure, and improve the Website
Send updates or marketing (only where permitted; you can opt out)
Comply with legal, tax, and accounting obligations, and prevent fraud

4. How We Share Your Information

We share information only as needed to run our business, including with:

Suppliers and manufacturers who fulfill (drop-ship) your order
Freight carriers who deliver your equipment
Service providers such as our e-commerce platform (Shopify), payment processor, email/communication tools, and analytics providers
Professional advisors (for example, accounting or legal) and authorities where required by law
A successor entity in the event of a merger, acquisition, or sale of assets

We do not sell your personal information for money.

5. Cookies and Tracking

The Website uses cookies and similar technologies for essential functions, analytics, and (where applicable) advertising. You can manage cookies through your browser. See our Cookie Policy for more.

6. Data Security

We use reasonable administrative and technical safeguards, including SSL/TLS encryption for data in transit and access controls, to help protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We keep personal information for as long as needed to provide our services, maintain order and tax records, resolve disputes, and comply with legal obligations, then delete or de-identify it.

8. Your Privacy Rights

Depending on your location (including under laws such as the Colorado Privacy Act and the California Consumer Privacy Act), you may have rights to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of certain processing, such as targeted advertising or sale/sharing
Not be discriminated against for exercising these rights

To exercise an applicable right, contact us at support@northpeakrefrigeration.com. We may need to verify your identity before responding. If applicable law gives you a right to appeal our decision, you may do so by replying to our response and stating that you wish to appeal.

9. Children's Privacy

The Website is intended for business customers and is not directed to children under 16. We do not knowingly collect information from children.

10. Third-Party Links

The Website may link to third-party sites, such as manufacturer pages. We are not responsible for the privacy practices of those sites; review their policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new Effective Date. Continued use of the Website after changes indicates acceptance.